Privacy Policy

Effective Date: November 29, 2025

Reelpop Media LLC, doing business as Gondla ("Gondla," "Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content creation and publishing platform, website, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. COMPANY INFORMATION

2. INFORMATION WE COLLECT

We collect information in several ways when you use our Service. The types of information we collect depend on how you interact with Gondla.

2.1 Information You Provide Directly

2.2 Information Collected Automatically

2.3 Information from Third Parties

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

3.1 Providing and Maintaining the Service

We use your information to operate, maintain, and provide the features and functionality of the Service, including processing your content through AI models, publishing content to connected platforms, managing your projects and presets, and enabling all core platform features.

3.2 Account Management

We use your account information to create and manage your account, authenticate your access, process subscription payments, and communicate with you about your account status.

3.3 Communication

We use your contact information to send you service-related communications, including account verification, technical notices, updates, security alerts, and support messages. With your consent, we may also send promotional communications about new features, products, or services.

3.4 Improvement and Development

We use usage data and feedback to understand how users interact with the Service, identify areas for improvement, develop new features, and enhance the overall user experience.

3.5 Analytics and Research

We use aggregated and anonymized data to conduct research and analysis, generate insights about usage patterns, and create reports about Service performance.

3.6 Security and Fraud Prevention

We use your information to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities, as well as to protect the rights and safety of Gondla and our users.

3.7 Legal Compliance

We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce our Terms of Service and other agreements.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Third-Party AI Providers

When you use the Service to generate content, your prompts, instructions, and related data are transmitted to third-party AI providers (such as OpenAI, Anthropic, Google AI, DeepSeek, Perplexity, and Replicate) using your API keys. These transmissions are necessary to provide the core functionality of the Service. Each AI provider's handling of this data is governed by their respective privacy policies.

4.2 Publishing Platforms

When you publish content through the Service, your content and associated metadata are transmitted to your connected publishing platforms (WordPress, Google Docs, Shopify). This sharing is necessary to fulfill your publishing requests.

4.3 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processing, data hosting, analytics, customer support, email delivery, and marketing services. These providers are contractually obligated to use your information only as necessary to provide services to us and to maintain appropriate security measures.

4.4 Business Transfers

If Gondla is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.5 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.6 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

5. DATA RETENTION

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Account Data

We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your personal information within 90 days, except as required for legal compliance, dispute resolution, or enforcement of our agreements.

5.2 User Content

Your User Content is retained for as long as your account is active. Upon account deletion, your content will be deleted from our active systems within 90 days. Backup copies may be retained for a limited additional period for disaster recovery purposes.

5.3 Usage Data

Aggregated and anonymized usage data may be retained indefinitely for analytics and product improvement purposes.

5.4 Legal Holds

If we are required to retain your information due to legal obligations, disputes, or regulatory requirements, we will retain the necessary information until such obligations are fulfilled.

6. DATA SECURITY

We implement appropriate technical and organizational security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction.

6.1 Security Measures

Our security measures include encryption of data in transit using TLS/SSL protocols; encryption of sensitive data at rest, including API keys; secure authentication mechanisms; regular security assessments and penetration testing; access controls limiting employee access to personal information; monitoring for suspicious activity and security incidents; and secure data hosting with reputable cloud service providers.

6.2 API Key Security

Your API keys are encrypted using industry-standard encryption before storage. Access to encrypted keys is strictly controlled and logged. We recommend that you regularly rotate your API keys and monitor your usage through your AI provider dashboards.

6.3 Limitations

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. Please note that disabling cookies may affect the functionality of the Service.

7.3 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Currently, there is no uniform standard for how companies should respond to Do Not Track signals. We do not currently respond to Do Not Track signals.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights to the extent required by applicable law.

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your data in a structured, commonly used, machine-readable format.

8.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

8.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.

8.4 Restriction and Objection

You may have the right to restrict or object to certain processing of your personal information, including processing for direct marketing purposes.

8.5 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

8.6 Exercising Your Rights

To exercise any of these rights, please contact us at info@gondla.com. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

9. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

9.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business purpose for collecting it, and the categories of third parties with whom we share it.

9.2 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

9.3 Right to Opt-Out of Sale

We do not sell your personal information as defined by the CCPA/CPRA.

9.4 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights.

9.5 Authorized Agents

You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authorization and your identity.

10. INTERNATIONAL DATA TRANSFERS

Gondla is based in the United States, and your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.

10.1 Data Transfer Mechanisms

When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

10.2 Third-Party Transfers

When your data is processed by third-party AI providers or publishing platforms, such data may be transferred to and processed in various jurisdictions according to each provider's data handling practices. Please review the privacy policies of these third parties for more information.

11. CHILDREN'S PRIVACY

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@gondla.com, and we will take steps to delete such information from our systems.

12. THIRD-PARTY LINKS AND SERVICES

The Service may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Service.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Effective Date" at the top of this Privacy Policy and, where appropriate, providing additional notice (such as a prominent notice on our website or email notification).

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable law.