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Troubleshooting

Solutions to common issues and problems with Gondla

Find solutions to common issues with Gondla. Use this guide to quickly resolve problems and get back to creating content.

API Key Issues

"Invalid API Key" Error

Problem: Can't add or validate API key

Solutions:

  1. ✅ Copy the key again carefully (no extra spaces)
  2. ✅ Verify you selected the correct provider
  3. ✅ Check key hasn't been revoked in provider dashboard
  4. ✅ Ensure key format matches provider requirements
  5. ✅ Try generating a new key from provider

"Insufficient Quota" or "Out of Credits"

Problem: Key valid but can't generate content

Solutions:

  1. ✅ Add credits/balance to your provider account
  2. ✅ Check spending limits in provider dashboard
  3. ✅ Verify payment method is valid
  4. ✅ Use a different API key temporarily
  5. ✅ Wait for monthly quota reset (some providers)

"Rate Limit Exceeded"

Problem: Too many requests too quickly

Solutions:

  1. ✅ Wait 1-5 minutes before retrying
  2. ✅ Space out bulk generations
  3. ✅ Upgrade provider plan for higher limits
  4. ✅ Use different API key for distribution

Content Generation Issues

Generation Failed or Stuck

Problem: Content doesn't generate or gets stuck

Solutions:

  1. ✅ Check API key has credits
  2. ✅ Verify network connection
  3. ✅ Try a different AI model
  4. ✅ Refresh the page
  5. ✅ Clear browser cache
  6. ✅ Try in incognito/private window

Content Quality Issues

Problem: Content is off-topic, repetitive, or low quality

Solutions:

  1. ✅ Be more specific with topic/keyword input
  2. ✅ Add custom instructions for guidance
  3. ✅ Use higher-quality AI model (GPT-5.1, Claude Sonnet 4.5)
  4. ✅ Create custom outline first
  5. ✅ Add knowledge base context to project
  6. ✅ Try different tone setting
  7. ✅ Increase word count for more depth

Content Too Short or Too Long

Problem: Generated content doesn't match target word count

Solutions:

  • AI targets word count ±10-15%
  • For longer: Increase word count slider
  • For shorter: Decrease word count slider
  • Use "Comprehensive Guide" type for depth
  • Add custom outline with more sections

AI Hallucinations or Inaccurate Information

Problem: Content contains false or made-up information

Solutions:

  1. ✅ Always review AI content before publishing
  2. ✅ Use Deep Research feature for fact-based content
  3. ✅ Add "cite sources" to custom instructions
  4. ✅ Fact-check claims manually
  5. ✅ Use knowledge base for accurate company info
  6. ✅ Try Claude Sonnet 4.5 or Perplexity models (generally more accurate)

Image Generation Issues

Images Not Generating

Problem: Images fail to generate or don't appear

Solutions:

  1. ✅ Verify image generation is toggled ON
  2. ✅ Check Replicate or Google AI key is configured
  3. ✅ Ensure key has sufficient credits
  4. ✅ Try different image model
  5. ✅ Check image prompt isn't blocked (policy violations)

Image Quality Issues

Problem: Images don't match content or look poor

Solutions:

  1. ✅ Try Flux 1.1 Pro Ultra for highest quality
  2. ✅ Change art style to match content
  3. ✅ Adjust aspect ratio
  4. ✅ Regenerate with different prompt
  5. ✅ Use Google Nano Banana Pro for text in images

Text Unreadable in Images

Problem: Text in generated images is garbled

Solution: ✅ Use Google Nano Banana Pro model specifically designed for legible text rendering

Publishing & Integration Issues

WordPress Connection Failed

Problem: Can't connect to WordPress site

Solutions:

  1. ✅ Verify site URL is correct (including https://)
  2. ✅ Check application password is copied correctly
  3. ✅ Ensure application passwords enabled in WordPress
  4. ✅ Verify user has publishing permissions
  5. ✅ Check WordPress site is accessible (not down)
  6. ✅ Test with site admin account

Shopify Connection Failed

Problem: OAuth connection to Shopify fails

Solutions:

  1. ✅ Complete OAuth flow without closing window
  2. ✅ Ensure you're logged into correct Shopify store
  3. ✅ Grant all required permissions
  4. ✅ Clear cookies and try again
  5. ✅ Contact Shopify support if store access issues

Google Docs Connection Failed

Problem: OAuth with Google Docs doesn't work

Solutions:

  1. ✅ Grant all requested Google permissions
  2. ✅ Use account with Google Docs access
  3. ✅ Complete OAuth without closing window
  4. ✅ Check Google account isn't restricted by organization
  5. ✅ Revoke and reconnect if token expired

Webflow Connection Failed

Problem: Can't connect Webflow site

Solutions:

  1. ✅ Verify site token is correct and not expired
  2. ✅ Check token has CMS write permissions
  3. ✅ Ensure copying entire token (no truncation)
  4. ✅ Generate new site token from Webflow
  5. ✅ Verify site is published

Publishing Failed

Problem: Content generated but publish failed

Solutions:

  1. ✅ Check connection is still active
  2. ✅ Test connection in Settings → Integrations
  3. ✅ Verify platform credentials haven't changed
  4. ✅ Check platform isn't experiencing downtime
  5. ✅ Review error message for specific issue
  6. ✅ Try publishing manually first
  7. ✅ Reconnect integration

SEO Audit Issues

Audit Failed to Start

Problem: SEO audit won't run

Solutions:

  1. ✅ Verify website URL is correct and accessible
  2. ✅ Check DataForSEO credits available
  3. ✅ Ensure site isn't blocking crawlers (robots.txt)
  4. ✅ Try with www/non-www variant
  5. ✅ Check site isn't password-protected

Audit Stuck in Progress

Problem: Audit runs indefinitely

Solutions:

  1. ✅ Large sites take 5-15 minutes
  2. ✅ Refresh page to check status
  3. ✅ Wait 30 minutes before assuming stuck
  4. ✅ Contact support if truly stuck

Missing or Incomplete Results

Problem: Audit completes but data missing

Solutions:

  1. ✅ Some pages may be unreadable to crawler
  2. ✅ Check robots.txt isn't blocking
  3. ✅ Ensure pages are published and public
  4. ✅ Try running audit again

Keyword Research Issues

Batch Generation Failed

Problem: Keyword opportunity batch doesn't generate

Solutions:

  1. ✅ Check competitor URLs are valid and accessible
  2. ✅ Verify project settings are configured
  3. ✅ Ensure API credits available (DataForSEO)
  4. ✅ Wait 2-5 minutes for AI analysis
  5. ✅ Try with different competitor

No Keywords Found

Problem: Batch completes but returns no keywords

Solutions:

  1. ✅ Ensure competitors actually rank for keywords
  2. ✅ Try different competitor websites
  3. ✅ Check your site isn't identical to competitor
  4. ✅ Lower opportunity score threshold

Account & Settings Issues

Can't Invite Team Members

Problem: Team invitations fail

Solutions:

  1. ✅ Verify you have Owner or Admin role
  2. ✅ Check team plan allows more members
  3. ✅ Ensure valid email address
  4. ✅ Check spam folder for invitations
  5. ✅ Resend invitation

Settings Not Saving

Problem: Changes to settings don't persist

Solutions:

  1. ✅ Click Save/Update button
  2. ✅ Check for error messages
  3. ✅ Verify network connection
  4. ✅ Clear browser cache
  5. ✅ Try different browser

Performance Issues

Slow Loading

Problem: Platform loads slowly

Solutions:

  1. ✅ Check internet connection speed
  2. ✅ Clear browser cache and cookies
  3. ✅ Disable browser extensions
  4. ✅ Try incognito/private mode
  5. ✅ Use modern browser (Chrome, Firefox, Safari, Edge)
  6. ✅ Check platform status page

Bulk Generation Very Slow

Problem: Bulk creation takes too long

Expected times:

  • 10 articles: 5-8 minutes
  • 25 articles: 12-18 minutes
  • 50 articles: 25-35 minutes

If slower:

  1. ✅ Check API provider isn't rate-limiting
  2. ✅ Try smaller batches
  3. ✅ Use faster AI models (GPT-5.1 Mini, Gemini Flash)
  4. ✅ Disable images for faster generation

Browser Issues

Page Blank or Not Loading

Problem: Pages don't render correctly

Solutions:

  1. ✅ Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
  2. ✅ Clear cache and cookies
  3. ✅ Try incognito/private window
  4. ✅ Update browser to latest version
  5. ✅ Try different browser
  6. ✅ Disable ad blockers

Editor Not Working

Problem: Content editor doesn't respond

Solutions:

  1. ✅ Refresh the page
  2. ✅ Try different browser
  3. ✅ Disable browser extensions
  4. ✅ Clear cache
  5. ✅ Check JavaScript isn't blocked

Data & Export Issues

Can't Find Generated Content

Problem: Content missing from library

Solutions:

  1. ✅ Check correct project selected
  2. ✅ Check status filters (Ready, Scheduled, etc.)
  3. ✅ Search by keyword
  4. ✅ Check Archived content
  5. ✅ Verify generation completed successfully

Export Failed

Problem: Can't export content

Solutions:

  1. ✅ Check integration connection active
  2. ✅ Verify export format supported
  3. ✅ Try exporting smaller batch
  4. ✅ Check browser download settings

Getting Additional Help

When to Contact Support

Contact support if:

  • ✅ Error persists after trying solutions
  • ✅ Account or billing issues
  • ✅ Data loss or corruption
  • ✅ Security concerns
  • ✅ Feature requests or bugs

Before Contacting Support

Prepare:

  1. Description of the problem
  2. Steps to reproduce
  3. Error messages (screenshots helpful)
  4. Browser and OS information
  5. Account email address
  6. When the issue started

Support Resources

Common Error Messages

"Session expired"

Solution: Log out and log back in

"Network error"

Solution: Check internet connection, refresh page

"Permission denied"

Solution: Check account role/permissions

"Resource not found"

Solution: Content may have been deleted, check library

"Validation error"

Solution: Check form inputs, ensure required fields filled

Preventing Issues

Best Practices

  1. ✅ Keep API keys funded
  2. ✅ Monitor provider usage dashboards
  3. ✅ Test connections regularly
  4. ✅ Review content before publishing
  5. ✅ Use stable internet connection
  6. ✅ Keep browser updated
  7. ✅ Back up important content
  8. ✅ Don't share API keys
  9. ✅ Set spending alerts with providers
  10. ✅ Save work frequently